Q9 Treatment Catalog

Great managers establish performance and accountability standards and ensure that all team members are held responsible for them. They foster an environment that consistently produces high-quality work by outlining quality standards for each task or function. ~ Gallup, SOAW-2017.

Great managers confirm that new team members know the importance of quality, recognizing employees who do high-quality work and having each team member share their expectations for quality work during team meetings ~ Gallup, SOAW-2017.

Though a manager may not have the authority to coach employees who don’t report to them, they have a duty to discuss expectations with project leaders, seek feedback on their employees’ experiences with other departments and work across functional lines to establish expected levels of quality. ~ Gallup, SOAW-2017.